Apple Imaginative and prescient Professional customers are reporting that their high-priced goggles are giving them black eyes, complications and neck ache.
Emily Olman, head of selling on the California-based actual property pictures agency Hopscotch Worldwide, informed MarketWatch that she suffered two “superdark black eyes” after sporting the Imaginative and prescient Professional for the primary time.
“I wasn’t ready to make use of it very a lot the primary few weeks as a result of the match was simply off,” she mentioned.
Olman lamented that the 22-ounce headset “clearly [placed] an excessive amount of weight on my cheeks.”
Ian Beacraft, the CEO of consulting agency Sign, informed the information web site that sporting the machine triggered him ache on the base of his cranium and higher again after a two-hour session.
The feedback by Olman and Beacraft echo these of Reddit customers who’ve reported numerous illnesses on account of sporting the goggles, which have a beginning value of $3,500,.
“Since I began utilizing it, i’ve fixed complications,” wrote one Redditor who mentioned they purchased the headset “on launch day,” which was Feb. 2.
The Imaginative and prescient Professional consumer mentioned that Apple personnel “swapped my gentle seal” — the material hooked up to the headset which conforms to customers’ faces and blocks out stray gentle.
The Redditor additionally wrote that they tried “each solo and twin bands” however that “none of them appear to work.”
“In the present day I made a decision to not use it for greater than 24 hours and my headache is gone,” the Redditor wrote.
Different Reddit commenters supplied up comparable testimonials, together with one who mentioned that after the third day of utilizing the machine they had been affected by “complications and eye pressure.”
One other Redditor reported “excessive complications” and “excessive discomfort” after sporting the headset for simply 10 minutes — an expertise they liken to “a torture session.”
“I really feel like I’m about to have a coronary heart assault,” they wrote.
The Put up has sought remark from Apple.
Whereas declining to remark to MarketWatch about particular consumer experiences, Apple famous that its official product tips advocate that headset wearers take a break each 20 to half-hour through the acclimation interval.
Customers who proceed to expertise eye pressure, complications or ache are inspired to cease sporting the machine altogether.
